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Requesting an Auto Transport Quote Online vs. Calling

Requesting a quote online and calling to speak with someone directly are both valid, equally legitimate ways to start a car shipment. Here is how to decide which one actually fits what you need right now.

What an Online Quote Request Covers

An online quote request generally asks for your vehicle's year, make and model, your pickup and delivery addresses, and your preferred shipping date. It is a straightforward way to get the process started outside of regular business hours.

It is also a useful option if you want to think over your options without being on the phone, since you can review the details and follow up on your own schedule.

For a simple, everyday shipment with no special requirements, an online request alone is often enough to get a complete answer without a phone call at all.

When Calling Makes More Sense

If your situation is a little unusual, such as an inoperable vehicle, a tight timeline, or a question about a military or senior discount, calling directly can be faster than going back and forth through a form.

Hilton Auto Transport is available by phone from 7 a.m. to 7 p.m. Pacific time, 365 days a year, with 24/7 support once your vehicle is actively in transit.

A phone conversation also makes it easier to ask follow-up questions in real time, rather than waiting on a reply to an online submission.

Either Way, Nothing Is Charged Upfront

Whether you request a quote online or by phone, the same zero-upfront-payment policy applies. You are only charged once an insured carrier has been dispatched to pick up your vehicle.

This is worth confirming directly if you are ever unsure, regardless of which way you requested your quote, since it is a policy that applies to every shipment the same way.

It is a straightforward question to ask on a call, and an easy one to confirm in writing through an online request as well.

What Happens After You Submit Either Way

After an online request, a representative follows up with your quote and any questions needed to finalize it. A phone call generally gets you that same information in one conversation.

In both cases, you end up in the same place: a specific quote for your vehicle and route, with no payment due until a carrier is actually dispatched.

If you do not hear back within a reasonable time after an online request, following up with a call is a reasonable next step.

Which One Should You Use

If your shipment is straightforward and you already know the details, an online request is a quick way to get things moving. If you have questions or an unusual situation, calling directly will likely get you a clearer answer, faster.

There is no wrong choice here. Pick whichever one fits how you prefer to communicate, since the underlying process and pricing are the same either way.

Either way, the goal is the same: a specific number for your vehicle and route, with no obligation and no payment due until a carrier is actually on its way to pick it up.

A Note on Response Times

An online request is generally answered during business hours, so a submission sent late at night may not get a reply until the next morning. A phone call during Hilton Auto Transport's hours, 7 a.m. to 7 p.m. Pacific time, 365 days a year, gets an answer immediately.

If timing matters to you, that alone might be reason enough to pick up the phone instead of waiting on a reply.

Outside of those hours, an online request still gets logged and picked up as soon as the team is back, so it is never a bad option even if a call would be faster in the moment. Either way, the same details end up in front of the same team handling your quote.